Areas We Serve

More About the Areas We Serve

Disaster Recovery 24/7 Specialists is based in Hicksville, NY, and dispatches crews across Long Island and the surrounding region. Because our phones and scheduling run 24/7, a call placed in the middle of the night gets a live answer and a technician assigned right away, not a voicemail queue. Whether the loss is a burst pipe in a split-level ranch or a commercial flood in an industrial park, the same dispatch process applies: we confirm the address, scope the loss by phone, and route the nearest available crew.

Where we work

Our home base sits in Nassau County, which puts most of Long Island within a reasonable drive. From Hicksville, crews regularly reach the surrounding Nassau County towns, push east into Suffolk County, and head west toward the Queens line and the broader New York City area when a job calls for it. Long Island’s mix of older housing stock, high water tables, and dense suburban streets shapes how we plan a response, tight driveways and finished basements near the coast need a different approach than a slab-on-grade home further inland.

Coverage by distance

Towns closest to Hicksville are typically first in line simply because the drive is shorter and crews can mobilize equipment faster. From there, coverage extends through the rest of Nassau County and into western and central Suffolk County, where response still happens the same day but may trail behind closer calls during a widespread storm event. At the outer edge of our service area, eastern Long Island and parts of the city, we still take the call, but travel time and traffic on the LIE or Northern State can add to the order of arrival. For large commercial or catastrophic losses, distance matters less than the scope of the job, and we’ll discuss realistic timing upfront rather than guess.

Don’t see your city?

If your town isn’t listed among our service area pages, that doesn’t automatically rule us out. Large losses, commercial properties, and multi-unit buildings often justify a longer drive, especially for water, fire, or storm damage that needs an immediate response. Call (631) 831-1880 and describe the situation. We’ll tell you plainly whether we can get a crew to you and roughly where you’ll fall in the dispatch order.