Privacy Policy
Information We Collect
When you reach out through our contact form, call us, or request an estimate, we collect the basic details needed to help you: your name, phone number, email address, property address, and a description of the damage or service you need. If you upload photos of water, fire, mold, or storm damage to help us scope the job, we keep those on file as part of your service record. We also use standard website analytics to understand how visitors use the site, which pages are helpful, and where people run into trouble, this is aggregate traffic data and is not tied to your identity unless you’ve already submitted a form.
How We Use Your Information
We use the information you provide to respond to inquiries, schedule inspections and estimates, coordinate the scope of work for water, fire, mold, or storm damage projects, and prepare the documentation often required for insurance claims. If you ask us to communicate with your insurance carrier on your behalf, we use your contact and property details to do that. We do not use your information for unrelated marketing campaigns or pass it to third parties for their own advertising purposes.
How We Share Information
We share your information with your insurance carrier or adjuster only when you’ve authorized us to coordinate on your claim. We may also share details with subcontractors or specialists directly involved in completing your project, such as a technician handling a specific portion of the work. Beyond that, we do not sell, rent, or trade your personal information to data brokers or marketers. Any sharing is limited to what’s genuinely necessary to get your property restored and your paperwork in order.
Data Retention
We keep project records, including contact information and job documentation, for as long as reasonably necessary to support insurance claims, warranty questions, or follow-up service. Analytics data tied to general site traffic is retained on a shorter cycle and is not used to identify individual visitors. If you’d like your contact information removed from our files once a project is closed, let us know and we’ll handle the request.
Your Rights
If you’re a California resident, you have rights under the California Consumer Privacy Act (CCPA) to know what personal information we’ve collected about you, request its deletion, and opt out of any sale of personal information, though we don’t sell personal data in the first place. We operate exclusively within the United States, so the GDPR generally doesn’t apply to our services, but we’re glad to answer privacy questions from any visitor regardless of location. To make a request about your data, use the contact information below.
Contact Us About Privacy
Questions about this policy or how your information is handled can be sent to [email protected] or by calling (631) 831-1880. You can also reach us by mail at 3A Commercial St, Hicksville, NY 11803. We’ll respond to privacy requests as quickly as we’re able.